Safety Enterprises

Safety Enterprises is a leading provider of quality, cost effective Risk Management, Emergency Response and Training and Occupational Health and Safety services Internationally.

Course Participant Information

Safety Enterprises values it’s clients and participants. The information below outlines our policies relevant to course participants.

Policies:

1. Access Policy

2. Code of Conduct

3. Complaints and Appeals Procedure

4. Equity Policy

5. Occupational Health and Safety (OHS) Policy

6. Recognised Prior Learning (RPL)

7. Refund Policy

1.      ACCESS POLICY

Every staff member and client of Safety Enterprises is legally permitted to access their personal information at any time upon request, provided they can supply a suitable level of personal identification. This access incorporates any personal details they have provided Safety Enterprises or their assessment records. This complies with the Privacy Act 1988 and the National Privacy Principles (NPPs).

Currently, Safety Enterprises auspices to a private organisation for the nationally endorsed qualifications taught by Safety Enterprises’ trainers. For this reason, some personal information supplied on enrollment must be provided to this private organisation. Should participants wish to access these assessment records, clients must contact the following person to obtain details on how to access their records:

                              Managing Director

                              Safety Enterprises

                              PO Box 4450

                              Myaree Business Centre   6960

                             admin@safetyenterprises.com.au

                            0408 377 984

2.      CODE OF CONDUCT

All staff and participants involved in any aspect of work with Safety Enterprises is expected to behave in a professional, fair and appropriate manner in any situation.

Examples of behaviour that is deemed inappropriate include:

  • disrespectful to any other participant and / or trainer
  • harassment of any kind to another participant and / or trainer
  • acting in an unsafe manner that places the individual, other participants and / or the trainer in danger
  • refusal to participate in required practical skills or be involved in theoretical questioning

Consequences for inappropriate or disruptive behaviour will proceed in the following steps, and will escalate accordingly should there be no change to the behviour:

  • Step 1 – Trainer will raise the issue with the participant
  • Step 2 – A warning will be issued by the Trainer
  • Step 3 – The offending participant will be asked to leave session and / or course.

-       This will come with a notification to the participant’s supervisor, either verbally or written

In line with Safety Enterprises’ Complaints and Appeals Policy, the participant involved in this situation may appeal the action taken. This must be initiated in writing to the contact detailed in the  Complaints and Appeals Policy. Should the participant’s appeal be successful, they may have the opportunity to re-sit the course or assessment. This will be at the discretion of Safety Enterprises’ Managing Director.

3.      COMPLAINTS AND APPEALS PROCEDURES

  1. General Complaints and Appeals

Safety Enterprises aims to consistently provide the highest standard of trainers and technical knowledge to ensure a safe, effective service every time. However, should a client have a concern with the service provided, participants should follow the complaint or appeal procedure as outlined below:-

  • Verbal report – initially, participants must address their concern with the Safety Enterprises representative, preferably in a one-on-one situation. The representative will endeavour to resolve your concerns at this time in a fair, reasonable and equitable manner. However, should the participant not be satisfied with this outcome, or they feel that they cannot discuss the issue with the representative, they may take their concerns to the next level.
  • Written complaint – if there is a need to take the issue further, the participant must complete Safety Enterprises’ Complaint and Appeal Form. SE COMPLAINTS AND APPEALS FORM

This may be sent via email once scanned, or post.

All postal complaints must be addressed to:

Managing Director

Safety Enterprises

PO Box 4450

Myaree Business Centre   6960

All email complaints must be scanned and emailed to:

admin@safetyenterprises.com.au

 

Upon receiving the complaint or appeal, the issue will be immediately investigated and a written reply sent detailing the outcome and any further action required by either party. At this stage, a copy of this letter will also be sent to the course participant’s company to ensure they are kept informed.

If it is anticipated that the process may take longer than 60 days, the complainant will be notified in writing by the Training and Compliance Manager explaining why this is necessary and regularly updated throughout the process.

Should the participant be satisfied with this outcome, they have 5 working days to confirm this in writing. At this time, the corrective action will be implemented. However, if still unsatisfied, and notification is received in writing within 5 working days, Safety Enterprises may consider alternate action. All which will be confirmed or denied in writing. If this action is still unsatisfactory to the participant, they may consider taking their concern further.

  • External Mediation – Should the participant still be unsatisfied, an independent external party / person acceptable to both parties will be arranged to mediate the client’s complaint or appeal.

 

2. Academic Appeals

Safety Enterprises’ prides itself on the quality of trainers and the industry knowledge and skills they bring to each course. Trainers have a solid understanding of the skills participants must demonstrate and are well supported by internal policies, and training and assessment material. However, should a client wish to appeal against their assessment outcome, participants should follow the Academic Appeal procedure as outlined below:-

  • Verbal discussion – initially, participants must address their concern with the Safety Enterprises trainer, preferably in a one-on-one situation. The trainer will review the assessments completed by the participant during the course in a fair, reasonable and equitable manner to ensure the decision made was correct. Feedback on this outcome will be provided to the participant at this time.

Should the participant not be satisfied with this outcome, or they feel that they cannot discuss the issue with the trainer, they may take their concerns to the next level.

  • Written appeal – if there is a need to take the issue further, the participant must complete Safety Enterprises’ Complaint and Appeal Form. This may be sent via email once scanned, or post.

All postal complaints must be addressed to:

Managing Director

Safety Enterprises

PO Box 4450

Myaree Business Centre   6960

All email complaints must be scanned and emailed to:

admin@safetyenterprises.com.au

 

Please note – that all Academic Appeals must be received by Safety Enterprises no later than 1 (ONE) month after the completed course date.

Upon receiving the appeal, an internal trainer / assessor from Safety Enterprises will review the course participant’s assessment material and make a judgement on whether the appeal is to be granted or declined.

A written reply will be sent to the course participant detailing the outcome and any further action required by either party. If it is anticipated that the process may take longer than 60 days, the complainant will be notified in writing by the Training and Compliance Manager explaining why this is necessary and regularly updated throughout the process.

Should the participant be satisfied with this outcome, they have 5 working days to confirm this in writing. At this time, the corrective action will be implemented. However, if still unsatisfied, and notification is received in writing within 5 working days, Safety Enterprises may consider alternate action. All which will be confirmed or denied in writing. If this action is still unsatisfactory to the participant, they may consider taking their concern further.

 

5.3 External Mediation – Should the participant still be unsatisfied, an independent external party / person acceptable to both parties will be arranged to mediate the client’s appeal.

 

4.      EQUITY POLICY

4.1   Training with Safety Enterprises and Participant Support Services:

At all times, any representative of Safety Enterprises will ensure that all participants in a Safety Enterprises course will have the opportunity to learn, practice and be assessed on any activity. This is regardless of age, gender, culture or background, with background incorporating education, socioeconomic status and special needs. To allow this to happen, Safety Enterprises’ trainers will work to the best of their capabilities to adapt activities where necessary for an individual’s needs. Trainers’ actions will be based on the Equal Employment Opportunities and Anti-Discrimination Acts.

Should any course participant or Booking Officer be aware of any special requirement or need that a participant has for an upcoming course, please ensure that this is conveyed to a Safety Enterprises staff member at your earliest convenience. This is to ensure that this information is passed on to the required trainer to allow the necessary adjustments / assistance arrangements are made prior to the commencement of the course.

Safety Enterprises has a number of steps in place prior to course commencement to gather information regarding learner special needs / requirements from the client. In keeping with the Privacy Policy, this information will be conveyed to the trainer prior to course commencement. On rare occasions, this information may not be provided to Safety Enterprises and hence, the trainer must question the course group at the start of a course to ensure all relevant information regarding the learners has been provided.

4.2  Discrimination, Sexual Harassment and Bullying:

Safety Enterprises is committed to providing a work environment free from discrimination, sexual harassment and bullying. Behaviour that constitutes discrimination, sexual harassment or bullying will not be tolerated and will lead to action being taken, which may include dismissal.

For the purposes of this policy, the following definitions apply:

Discrimination occurs when someone is treated unfavourably because of a personal characteristic, especially on the grounds of race, age, or sex.

Sexual harassment includes unwelcome conduct of a sexual nature in circumstances in which it could reasonably be expected to make a person feel offended, humiliated or intimidated and a reasonable person, having regard to all the circumstances, would have anticipated that the person harassed would be offended, humiliated or intimidated.

Workplace bullying may include behaviour that is directed toward an employee, or group of employees, or client that creates a risk to health and safety e.g. physical and/or verbal abuse, excluding or isolating individuals; or giving impossible tasks.

4.3   Procedure – To make a complaint:

If you believe you are being, or have been, discriminated against, sexually harassed or bullied, you should follow this procedure:

  1. Tell the offender the behaviour is offensive, unwelcome, and against business policy and should stop (only if you feel comfortable enough to approach them directly, otherwise speak to the Managing Director). Keep a written record of the incident(s).
  2. If the unwelcome behaviour continues, contact the Managing Director for support.
  3. If this is inappropriate, you feel uncomfortable, or the behaviour persists, contact another relevant senior manager. People may also lodge a complaint with the Western Australian Equal Opportunity Commission, the Australian Human Rights Commission, or take action under the Fair Work Act 2009.

 

5.   OCCUPATIONAL HEALTH AND SAFETY (OHS) POLICY

Safety Enterprises prides itself on operating with the highest standard of safety, both for its staff and its clients. All Safety Enterprises’ representatives will act in accordance with the Occupational Health and Safety Act 1984 and the Occupational Health and Safety Regulations 1996, ensuring that participant and trainer safety is their first priority at all times.

This policy recognises that Safety Enterprises is responsible for the health and safety of all employees in the workplace. In fulfilling this responsibility we have a duty to provide and maintain, so far as is practicable, a working environment that is safe and without risks to health.

Safety Enterprises’ aim is to achieve complete client satisfaction, with zero incidents, zero injuries to people and zero damage to the environment and property.

6.  RPL PROCEDURES

In keeping with Safety Enterprises’ Data Collection procedures, information will be collected from a client representative upon course booking. This data will include information about the participants attending the course. Should a participant feel that they possess the appropriate skills / knowledge, they may be eligible for the RPL process. This must be established prior to course commencement and conveyed to Safety Enterprises, either directly or via the participant’s Booking Officer.

Eligible participants will be instructed to complete and submit Safety Enterprises’ RPL Application form to the Training and Compliance Manager, who will then liaise with the participant to guide them through the requirements of the RPL process. This will include completing a document of evidence against the Performance Criteria of the Unit of Competency (as listed on www.training.gov.au) and submitting any other evidence as listed on the specific Safety Enterprises RPL Unit document. Upon submission of the required evidence, feedback will be given promptly to the participant and their records updated, should their RPL be successful.

 

7.  REFUND POLICY

The Consultant may at times cancel a scheduled Service for reasons not limited to unforeseen circumstances, unavailability of the Consultant’s employees (e.g. illness), inability to source for a suitable replacement. In the event of a cancellation by the Consultant, the Consultant will provide the Services to the Client on another date. If a suitable date is not available, the Consultant will provide to the Client a full refund which will be processed within five (5) business days or as soon as reasonably practicable.

7.1   Cancellation of Service by Client:

If the Client wishes to cancel the Services, the Client must provide a written notice to the Consultant and the following refund policies apply depending on when the written notice was given to the Consultant:

(a)        If the written notice is given with at least seven (7) business days’ notice, the Consultant will give a full refund;

(b)        If the written notice is given with less than seven (7) business days’ but more than 24 hours, the Client will be charged fifty percent (50%) of the Fees.

(c)        If the written notice is given within twenty four (24) hours of the schedule Service, the Client will liable for the Fees in full.

If the Client (or any of its employees) fails to attend the scheduled Service, the Client will be liable for the Fees in full.

All written notices of cancellation must be emailed or posted to:

By Post:           Managing Director

                          PO Box 4450

                          Myaree Business Centre WA 6960

By email:          admin@safetyenterprises.com.au

 In addition to the requirement for a written notice, the Client may contact the Consultant at the following contact number:

Contact Person: Nathan Wilcock

Contact Number: 0408 377 984